Refund policy

30-Day Money-Back Guarantee

We want you to love your Valrenn Bag. If it's not right for you, you can return it within 30 days of delivery for a full refund.

How to return

Email us at support@valrenn.com with your order number and we'll send you return instructions. Items should be returned in their original condition.

Refunds

Once we receive your return, we'll inspect it and issue your refund to the original payment method within 5–10 business days. You'll receive an email confirmation when it's processed.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery and we'll make it right at no cost to you.